YOUR EMERGENCY BOILER REPAIR ENQUIRY
Plan your emergency boiler repair work
For a gas smell, suspected carbon monoxide or immediate danger, use the direct emergency route. This form accepts safe follow-on boiler enquiries and does not dispatch an engineer.
What to include in your enquiry
- The fault and whether any immediate danger has been reported
- The boiler fuel, make and model
- The safe follow-on repair needed and landlord or cover arrangements
- State whether you own, rent or manage the property and who can authorise this emergency boiler repair work
What should the quote cover?
After clearance to proceed, separate making safe, diagnosis, parts and the permanent repair. Confirm the relevant engineer competence and keep the incident record; resolving an emergency hazard and restoring normal operation can be different stages.
Will a gas emergency call automatically include fixing the boiler?
Do not assume that. Emergency help deals with the hazard; any subsequent appliance repair needs appropriate authorisation and a suitably qualified person for the actual work.
Property and responsibility checks
For gas emergencies call 0800 111 999 and follow the emergency service’s advice. Network power cuts use 105. For an ordinary breakdown contact the actual landlord, cover provider or business directly about urgency.
- Identify the actual property, asset and owner before commissioning changes
- Include relevant plans, reports or permission information; do not assume approval
- Agree access, protection and making good where the work affects retained surfaces
Further guidance: National Gas emergency contacts · Check Gas Safe engineer · Landlord safety responsibilities
First decide which help is needed
Quick answer
For a gas smell, suspected carbon monoxide or immediate danger, use the direct emergency route. This form accepts safe follow-on boiler enquiries and does not dispatch an engineer.
For a natural-gas or carbon-monoxide emergency, call 0800 111 999; for LPG leaks, contact your supplier. This form is for safe follow-on repairs, not emergency attendance.
A gas smell or suspected carbon monoxide is not an ordinary repair enquiry. Use direct official emergency guidance immediately. A stopped boiler without those signs may still need urgent attention because of weather, leaks or occupants’ needs, but the response depends on the actual situation. This website does not operate a heating team, dispatch an emergency service or monitor incidents. Do not wait for review of the form where people or the property are unsafe. The immediate safety response and a later permanent repair are separate tasks.
If you smell gas
Do this now
Leave the property and call the National Gas Emergency Service on 0800 111 999 from a safe place. Avoid flames and do not operate electrical switches. Follow the emergency operator’s instructions. National Gas publishes the official precautions; do not delay direct contact to complete this form or search for a repair quote. Do not assume an emergency make-safe attendance repairs the boiler permanently. Describe any LPG or other fuel arrangement to the relevant supplier and emergency responder so advice fits the actual installation.
- Leave the affected property and keep clear of danger.
- Avoid flames and electrical switches.
- Call 0800 111 999 from a safe place and follow advice.
Carbon-monoxide alarm or suspected exposure
Go outside and seek medical advice promptly if you suspect carbon-monoxide exposure; do not return until advised it is safe. NHS guidance says to call 111 for suspected symptoms and 999 for serious signs such as breathing difficulty, sudden confusion, loss of consciousness, weakness or chest/muscle pain. Suspected gas-appliance carbon monoxide also needs the National Gas Emergency Service on 0800 111 999. Carbon monoxide cannot be ruled out by absence of a smell. This site does not assess symptoms or replace emergency advice.
Water, electrical equipment and other hazards
Keep clear of water reaching electrical fittings and do not open boiler covers or touch exposed parts. A leak near equipment needs direct competent assessment. If there is fire or immediate danger to life, get out, stay out and call 999. Do not restart equipment left unsafe or unavailable by a professional. Safe temporary arrangements should be explained by the attending business. Photographs taken only from safe ordinary access may help later, but gathering evidence must not delay the direct response to an unsafe situation.
Useful next steps
Direct safety and landlord contacts come first
A suspected gas emergency needs the published emergency contact, 0800 111 999, with its safety instructions followed. Immediate danger to life needs 999. Keep away from unsafe equipment; this form is not monitored as an emergency response service.
Call-out scope and permanent repairs
Ask before authorising repair work
For a directly contacted repair business, ask what it can attend to now, what charges apply and who authorises work. Making safe, diagnosis and a completed permanent repair may be separate stages. Parts, fuel type, access and connected-system faults can affect what is possible. Clarify later visits, VAT and any cover or warranty route. Confirm the emergency charges and response arrangements directly. Keep a clear record of restrictions on use and the follow-up required before the equipment can return to service.
At handover, ask for the specific restrictions on use and share them with the responsible occupier, landlord or manager. Record whether a further registered professional, manufacturer or supplier must act before operation resumes. Keep the emergency report and repair invoice together. A later business should know what has already been made safe and which question remains unresolved.
For gas emergencies call 0800 111 999 and follow the emergency service’s advice. Network power cuts use 105. For an ordinary breakdown contact the actual landlord, cover provider or business directly about urgency.
- What is included now: safety, diagnosis or full repair?
- What remains unavailable and what follow-up is required?
- What charges, parts and further visits need approval?
Sources: National Gas emergency contacts · Check Gas Safe engineer · Landlord safety responsibilities
Enquire about safe follow-on repairs
After immediate hazards have been dealt with, give the model, fuel if known, symptoms and any advice already received. State whether the need is fault investigation, a repair quote or planning replacement. The business should confirm scope, competence and arrangements directly.
Tell the business the boiler’s actual fuel and appliance type. For gas work, check the engineer’s current Gas Safe ID and qualification categories for that job; other fuels require appropriate competence. Agree availability, charges and work directly. Sending this form does not book a visit or establish a business’s credentials.